Privacy policy
Carbell uses the vehicle, contact and emergency details supplied by an owner to activate a tag, route requested alerts and provide account controls. A scanner is not shown the owner's name, mobile number or emergency contact.
Operational information such as tag scans, selected alert reason, approximate scan location when permission is granted, delivery details and account activity may be processed to provide the service, prevent misuse and resolve support requests.
Access to owner details is restricted to the owner and authorised Carbell operations. Information is not sold. A verified owner may request correction or deletion from the Help area of their dashboard.
Terms of use
Carbell provides a privacy-first contact channel for legitimate parking, vehicle-safety and emergency communication. Users must not send false, abusive, promotional or unlawful alerts.
Owners are responsible for entering accurate vehicle and contact details, keeping their account secure and placing the tag where it can be scanned safely. Scanners must use the service only to contact the relevant vehicle owner.
Masked calling, messaging and location features depend on connected telecom and messaging services. Availability may vary by network, region and device. Emergency situations should always be reported to the appropriate public emergency service when required.
Refund & replacement policy
A physical tag that arrives damaged, defective or materially different from the order is eligible for replacement when reported through Carbell Help within seven days of delivery with the order number and clear photos.
Orders may be cancelled before dispatch. Once a customised or activated tag has shipped, change-of-mind returns may not be available because the tag is uniquely linked to the owner's account.
Approved refunds are returned to the original payment method. Cash-on-delivery refunds require verified bank or UPI details from the purchaser.
Shipping policy
Carbell displays delivery charges and the estimated delivery window before an order is placed. Orders are prepared after successful payment or cash-on-delivery confirmation.
Delivery estimates may change because of courier capacity, weather, remote serviceability or public holidays. Tracking becomes available after dispatch in the owner's account.
The buyer is responsible for providing a complete address and reachable phone number. If a package is returned because of an incorrect address or repeated failed delivery, redelivery charges may apply.